Effective Date: 15/05/2025
Last Updated: 15/05/2025

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1. Introduction
Welcome to www.locallinkgalway.ie (the "Website"), operated by TFI Local Link Galway ("we", "us", "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our "Contact Us" page.

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We process your personal data in compliance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and relevant ePrivacy regulations. We strive to ensure our practices are aligned with current and evolving Irish and EU data protection standards, including those anticipated to be in full effect by 2025.

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Please Note: This policy specifically covers information submitted through our "Contact Us" form. For information regarding subscriptions to our newsletters or promotional emails, please refer to the privacy information provided at the point of newsletter sign-up.

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2. Information We Collect
When you use our "Contact Us" form, we may collect the following personal information directly from you:

• Name: To address you personally.

• Email Address: To respond to your inquiry and, with your consent, for marketing communications.

• Message Content: Any information you voluntarily provide in the body of your message.

• IP Address: We may automatically collect your IP address for security, diagnostic, and analytical purposes.

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3. How We Use Your Information
We use the information collected through the "Contact Us" form solely for the following purposes:

• To Respond to Your Inquiries: To address your questions, comments, requests, or provide customer support. Please note: We are committed to respectful communication. Messages that are deemed aggressive, abusive, threatening, or otherwise inappropriate will not be tolerated and may not receive a response. We reserve the right to retain such communications for record-keeping or as required by law.

• To Improve Our Services: To understand user needs and improve our website and services, based on the nature of inquiries received.

• For Security and Operational Purposes: To maintain the security and integrity of our website and services.

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We will not use the personal information submitted through this "Contact Us" form to send you unsolicited marketing or promotional emails.

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4. Legal Basis for Processing Your Information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it:

• Responding to your inquiry: We process your information based on our legitimate interest in responding to communications and providing requested information, or to take steps at your request prior to entering into a potential contract (e.g., if your inquiry is about using our services). Our legitimate interest also extends to managing communications, which includes not engaging with abusive messages.

• Security and operational purposes: We process your IP address based on our legitimate interest in maintaining the security and proper functioning of our website.

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5. Data Sharing and Disclosure
TFI Local Link Galway will not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as IT support necessary for managing our communication systems. These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect our rights, property, or safety, or that of our users or others. This may include reporting abusive communications to relevant authorities if deemed necessary.

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6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Information related to your inquiries, including any abusive communications, will be retained for as long as necessary to resolve your query and for a reasonable period thereafter for record-keeping, follow-up, or legal purposes.

• We will securely delete or anonymise your information when it is no longer required for these purposes.

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7. Your Data Protection Rights
Under Irish and EU data protection law, you have the following rights regarding your personal data:

• Right to Access: You can request copies of your personal data.

• Right to Rectification: You can request that we correct any inaccurate information or complete incomplete information.

• Right to Erasure ('Right to be Forgotten'): You can request that we erase your personal data, under certain conditions.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.

• Right to Object to Processing: You can object to our processing of your personal data based on legitimate interests, under certain conditions.

• Right to Data Portability: You can request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

• Right to Withdraw Consent: Where we rely on your consent for any processing (though not applicable for marketing via this specific "Contact Us" form as per this policy), you have the right to withdraw that consent at any time.

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To exercise any of these rights, please contact us using the contact details provided in Section 10. We will respond to your request within one month.

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8. Data Security
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. This includes measures such as SSL encryption for data transmitted via our website, access controls, and regular security reviews. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

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9. International Data Transfers
Your information is primarily processed and stored within the European Economic Area (EEA). If we do transfer your personal data to service providers outside the EEA, we will ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.

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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

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11. Contact Us
If you have any questions about this Privacy Policy, our data protection practices specifically related to the "Contact Us" form, or wish to exercise any of your rights, please contact us:

TFI Local Link Galway

Unit 5

61 Main Street

Loughrea

Co.Galway

H62 Y956

Email: galway@locallink.ie
Phone: 091 842384
Website: www.locallinkgalway.ie

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You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe your data protection rights have been infringed. You can find their contact details on their website: www.dataprotection.ie.